Avianca Airlines Flight Booking

Avianca Airlines is one of the world’s oldest operating airlines, founded in Colombia in 1919. As Colombia’s flag carrier, it connects passengers to destinations across North, Central, and South America, as well as Europe. As a member of Star Alliance, the airline also provides access to a wider global network and frequent flyer benefits through its LifeMiles program. From domestic flights within Colombia to international journeys, Avianca provides reliable connectivity across Colombia and beyond.

A Quick Overview of Avianca 

Avianca’s key details include its airline codes, headquarters, operating hubs, fleet, cabin classes, and loyalty program. 

Key Information	Details
Airline Name	Avianca
IATA Code	AV
ICAO Code	AVA
Headquarters	Bogotá, Colombia
Primary Hub	El Dorado International Airport (BOG)
Secondary Hub	El Salvador International Airport (SAL)
Alliance	Star Alliance
Alliance Membership	Since 2012
Website	avianca.com
Phone Number	+503 2267 8222

Perks of Flying with Avianca Airlines

Avianca combines strong regional connectivity, flexible fares, and global travel benefits, making it a convenient choice for both domestic and international journeys.

• Flexible Fare Options
• Star Alliance Benefits
• LifeMiles Rewards
• Extensive Route Network
• Modern Aircraft
• Multiple Cabin Options
• In-Flight Entertainment
• Online Check-In and Booking

Booking an Avianca Airlines Flight

Avianca offers several convenient booking options for different travel needs.

Booking Method	Description
Avianca Website	Search fares, add baggage, and book flights online.
Avianca Mobile App	Book, check in, and manage your trip.
Customer Service	Book through phone, WhatsApp, or airport counters.
Travel Agencies	Book through travel agents or OTAs.
Multi-City Booking	Plan trips with multiple destinations.
Group Reservations	Request bookings for groups of 10+ passengers.
LifeMiles Awards	Redeem miles for flights and eligible upgrades.

Avianca Airlines Different Fare Options

Avianca offers different fare options, with benefits varying by route and ticket conditions.

• Basic Fare
• Light Fare
• Classic Fare
• Flex Fare
• Business Class

Manage Avianca Airlines Booking

Passengers can manage their Avianca reservations online using their booking code and last name.

• View Booking
• Change Flights
• Change Dates
• Select Seats
• Add Baggage
• Update Details
• Check Flight Status
• Request Assistance

Avianca LifeMiles Program

LifeMiles lets Avianca passengers earn and redeem miles for flights and other travel benefits.

• Earn Miles
• Redeem Rewards
• Add LifeMiles Number
• Track Mileage

Avianca Baggage Policy

Avianca’s baggage allowance varies by fare type, route, and cabin class, and extra or excess baggage may incur additional charges.

Baggage Type	Allowance
Personal Item	45 × 35 × 20 cm (18 × 14 × 8 in); must fit under the seat.
Carry-on Baggage	Up to 10 kg (22 lbs) and 55 × 35 × 25 cm (22 × 14 × 10 in).
Checked Baggage	Economy: up to 23 kg (50 lbs); Business: up to 32 kg (70 lbs) per piece. Maximum 158 cm (62 in) total dimensions.
Excess and Oversized Baggage	Extra fees apply for bags over the weight or size limits. Bags over 32 kg (70 lbs) are generally not accepted.

Lost, Delayed and Damaged Baggage

Avianca provides baggage assistance for delayed, lost, or damaged luggage.

• Delayed Baggage: Track the bag and receive updates
• Lost Baggage: Submit a baggage claim
• Damaged Baggage: Report damage promptly
• Compensation: Check eligibility for applicable claims

Avianca Seat Selection and Cabin Classes

Avianca offers different seat options and cabin experiences depending on the fare, route, and aircraft.

• Standard Economy Seats
• Plus/Premium Seats
• Business Class Seats
• Extra Legroom
• Economy Class
• Business Class
• Lie-Flat Seats

Avianca Flight Changes, Cancellations and Refunds

Avianca’s change and refund options depend on the fare, route, and booking conditions.

Option	Details
Flight Changes	Change flights through Manage Booking. Fees or fare differences may apply.
Airline Cancellation	Eligible passengers may choose a new flight or request a refund.
24-Hour Cancellation	Eligible bookings may qualify for a full refund.
Right of Withdrawal	Extra cancellation rights may apply in some countries.

Avianca Destinations and Route Network

Avianca operates an extensive network across the Americas and Europe, with more than 155 routes connecting over 80 destinations in more than 25 countries. 

Domestic Destinations:

• Bogotá, Colombia (BOG)
• Medellín, Colombia (MDE)
• Cali, Colombia (CLO)
• Cartagena, Colombia (CTG)
• Barranquilla, Colombia (BAQ)
• Pereira, Colombia (PEI)

International Destinations:

• Miami, USA (MIA)
• New York, USA (JFK)
• Dallas-Fort Worth, USA (DFW)
• Los Angeles, USA (LAX)
• Mexico City, Mexico (MEX)
• San Salvador, El Salvador (SAL)
• Lima, Peru (LIM)
• Quito, Ecuador (UIO)
• Santiago, Chile (SCL)
• Madrid, Spain (MAD)
• Barcelona, Spain (BCN)

Major Hubs and Connecting Airports

Avianca continues to adjust its network by adding new routes and increasing frequencies on high-demand services. 

• El Dorado International Airport (BOG)
• El Salvador International Airport (SAL)

Avianca Services for Special Travel Needs

Avianca provides assistance for passengers who need special care during their journey. Request these services in advance. 

Special Service	Description
Wheelchair Assistance	Available during boarding.
Mobility Aids	Personal wheelchairs under its size are allowed.
Pet Travel	Dogs and cats over four months are accepted.
Service Dogs	Accepted with required documents.
Traveling With Children	Children 14 or younger must travel with an adult.

Avianca Airlines VIP Lounges

Lounge access depends on the passenger’s cabin, LifeMiles status, partner program, or purchased access. 

• National VIP Lounges
• International VIP Lounges
• Diamond VIP Lounges

Avianca Airlines Fleet

Avianca operates a mix of narrow-body and wide-body aircraft for its domestic, regional, and long-haul flights. Its fleet includes Airbus A320-family aircraft and Boeing 787 Dreamliners.

• Airbus A319
• Airbus A320
• Airbus A320neo
• Airbus A321
• Airbus A321neo
• Boeing 787-8 Dreamliner

Avianca Airlines Phone Number

Connect with representatives at +503 2267 8222.Avianca offers phone, website, and WhatsApp support for travel assistance.

Contact Method	Details
Colombia Customer Service	+57 601 794 8488 / +57 601 307 3940
Official Website	www.avianca.com/en/about-us/contact-us
WhatsApp Assistance	api.whatsapp.com/send?phone=573114006797

What’s New with Avianca?

Avianca continues to update its routes, flight schedules, Business Class services, and fleet to meet changing travel demand.

• Barranquilla–Fort Lauderdale Service: July 2026
• Cali–Fort Lauderdale Service: July 2026
• Business Class Expansion: Selected routes
• Fleet Growth: More than 140 aircraft

From flexible fare choices and LifeMiles rewards to baggage, seat selection, special assistance, and VIP lounges, travelers can choose from Avianca Airlines services that fit their needs and budget. Whether you are planning a domestic trip or an international journey, understanding Avianca’s booking process, fare rules, baggage allowances, and travel services can help you prepare for a smoother flight experience.

Frequently Asked Questions (FAQs)