Avianca Airlines Headquarters

The Avianca Airlines Headquarters in Bogotá, Colombia, serves as the airline’s main center for corporate and administrative operations. It oversees flight operations, business strategy, customer service, and other key functions. From this office, Avianca manages its extensive network connecting destinations across the Americas and Europe.

Founded in 1919 as SCADTA (Sociedad Colombo-Alemana de Transportes Aéreos), Avianca is one of the world’s oldest airlines. Over more than a century, the airline has expanded its routes, modernized its fleet, and developed partnerships that have strengthened its presence in Latin American and international aviation.

Avianca Airlines HQ Overview

Avianca Airlines Headquarters, located near El Dorado International Airport (BOG), brings together key teams responsible for the airline’s business, operations, customer service, and commercial activities, while providing easy access to the airline’s main hub and facilitating coordination across its international network. The corporate office manages several important areas of Avianca’s business, including:

• Customer Help & Legal Affairs: Handles escalated customer complaints, complex refund or compensation cases, legal matters, and formal disputes.
  
• Flight Operations & Network Planning: Oversees route schedules, fleet planning, aircraft operations, maintenance, and international flight coordination.
  
• LifeMiles & Commercial Services: Manages the LifeMiles frequent flyer program, Avianca Cargo, marketing, and other commercial activities.
  
• Corporate Management: Handles investor relations, sustainability programs, partnerships, corporate communications, and overall business strategy.

Avianca Airlines Headquarters Location

Use the map below to find the Avianca Airlines Head Office and nearby roads, transport hubs, and landmarks. Check the location in advance to plan your route and choose the best way to get there by taxi, rideshare, car, or public transport. 

Avianca Airlines Corporate Office Headquarters Address

The Avianca Airlines Head Office is located at Avenida Calle 26, 59-15 in Bogotá, Colombia, positioned along the city’s main airport express corridor (Avenida El Dorado). The office is conveniently located near El Dorado International Airport (BOG), Avianca’s main operating hub.

• Distance from Airport: The Avianca Airlines Corporate Headquarters is located approximately 7 to 9 kilometers (around 4.5 to 5.5 miles) east of El Dorado International Airport, offering a direct, seamless connection between executive management and hub operations.
  
• Estimated Travel Time: Under normal traffic conditions, transit between the airport terminals and the corporate office takes 10 to 20 minutes by vehicle. Peak rush-hour traffic along Calle 26 can extend travel times up to 30 to 40 minutes.
  
• Available Transport: Passengers and visitors can utilize the TransMilenio bus rapid transit system (K-Line via Calle 26), official airport taxis, pre-arranged ride-share services, or private shuttles operating directly along the main expressway.
  
• Travel Convenience: The office is located along one of Bogotá’s main business and transport routes, connecting the city center with El Dorado International Airport. This makes it convenient for executives, business partners, and airline staff traveling to and from the office. 

Avianca Airlines HQ Contact Information

The main Avianca customer service number in Colombia is +57 601 794 8488. Use this number for bookings, flight changes, refunds, baggage concerns, and general assistance. 

Contact	Phone Number	Best For
Colombia Customer Service	+57 601 794 8488+57 601 307 3940	Bookings, changes, refunds, and general support
United States	+1 866 919 0081	Reservations and customer service
United Kingdom	+44 800 026 0402	Bookings and general queries
Spain	+34 800 000 010 +34 912 159 076 +34 930 038 052	Ticket Bookings and travel details
Corporate Headquarters	+57 601 794 8488	Corporate and executive inquiries

Avianca Airlines Executive Customer Service Contacts

For unresolved travel issues, baggage or refund disputes, and cases that need higher-level attention, these executive and corporate phone numbers may help with escalation.

Name	Department	Contact Details	Office Address	Purpose
Gabriel Oliva	President, Avianca Group	Via Customer Relations	Avenida Calle 26 # 59-15, Bogotá, Colombia	Executive leadership and corporate matters
Katherine Stradaioli	Senior Vice President of Customer Experience.	+57 601 794 8488	Avenida Calle 26 # 59-15, Bogotá, Colombia	Investor relations and financial matters
Roberto Kriete	Chairman of the Board.	Official corporate contact channels	Avenida Calle 26 # 59-15, Bogotá, Colombia	Board leadership and corporate governance

• Include your 6-character PNR, ticket number, and previous case or complaint number.
• Attach relevant receipts, claim responses, and other supporting documents.
• Keep the message short and clearly explain the issue, previous contact attempts, and the resolution you are requesting.

Avianca Corporate Office, headquartered in Bogotá, Colombia, is the central point for its corporate, administrative, and operational activities. It also provides access to key customer service and executive contact channels for bookings, refunds, baggage issues, and other escalated matters. Before contacting the corporate office, keep your booking details and supporting documents ready to help resolve your issue more efficiently.

Frequently Asked Questions (FAQs)