TUI Airlines Flight Booking

TUI Airlines, part of the TUI Group, is a leading British airline offering scheduled and charter flights to more than 180 destinations worldwide. It connects millions of travelers each year with long-haul destinations. TUI Airways operates a modern fleet of more than 120 aircraft. It was the first UK airline to receive the Boeing 787, with its first aircraft delivered in May 2013. Along with TUI Airways, the TUI Group operates airlines such as TUI fly and TUI fly Belgium, offering comfortable and reliable travel for holidays and package vacations.

Key Overview of TUI Airways

To help plan your itinerary, here is an overview of the key operational metrics and customer program details defining the carrier.

Category	Details
IATA Identifier	BY
ICAO Identifier	TOM
Global Network	Independent (Unaffiliated with major global airline alliances)
Primary Operational Base	London Gatwick Airport (LGW)
Frequent Flyer Initiative	myTUI (Direct customer rewards/account system)
Inauguration Year	1962 (Originally established as Euravia)

Flexible Booking Options for TUI Flights

TUI provides several streamlined routes to reserve your journey, depending on whether you are locking in a standalone flight, a full getaway package, or traveling with a large party.

Booking Option	Details
TUI Website	Book flights and holiday packages online.
TUI App	Book flights and access boarding passes.
Phone Booking	Get help from TUI booking specialists.
TUI Travel Shops	Book in person with a travel advisor.
Travel Partners	Book through authorized travel agencies.
Group Bookings	Options for groups of 10 or more.

How to Book a Flight with TUI Airlines?

Securing your seat through tui.co.uk or the official mobile app is a straightforward process:

• Choose one-way, round-trip, or multi-city
• Enter your departure and destination
• Select your travel dates
• Choose your cabin and flight
• Enter passenger details
• Select seats and add baggage
• Add other available extras
• Make the payment
• Receive your booking confirmation and reference number

Perks of Flying with TUI Airlines

TUI offers several benefits designed to make holiday travel more comfortable and convenient.

• Wide Airport Network
• Modern Dreamliner Fleet
• In-Flight Entertainment
• Extra Legroom Seats
• Flexible Holiday Packages
• Premium Travel Options
• Lower Fuel Consumption

TUI Airways Seating Options

Passengers can choose from tailored seating categories to fit different budgets, trip lengths, and comfort needs.

Seating Option	Highlights
Premium Class	Wider seats and extra services
Extra Legroom	More space for your legs
Standard Economy	Comfortable seats at lower fares

TUI Customer Contact Directory

TUI offers several ways to get help with bookings, flight changes, and travel questions.

Contact Option	Phone Number
UK Hotline	+44 203 451 2688
International Assistance	+44 203 830 3111
Assisted Travel	0800 145 6920
Belgium	+32 (0)2 717 86 61
Partner Airline Service	0800 105 1734
Holidays & Flights	0203 451 2688
Group Bookings (16+)	0203 451 2688

Fleet of TUI Group Airlines

TUI Group operates a diverse, fuel-efficient fleet engineered to support both regional leisure routes across Europe and long-haul holiday flights from its major European bases.

• Boeing 787-9 Dreamliner
• Boeing 787-8 Dreamliner
• Boeing 737 MAX 8
• Boeing 737-800
• Embraer 195-E2 (operated across select European subsidiaries)

Airport Hubs of TUI Airlines

Unlike traditional network carriers that rely on a single central hub, TUI Airlines uses a point-to-point network model across major European departure bases.

• London Gatwick Airport (LGW)
• Manchester Airport (MAN)
• Brussels Airport (BRU)
• Amsterdam Airport Schiphol (AMS)
• Düsseldorf Airport (DUS)

Destinations and Flight Network of TUI Airlines

TUI Airlines links key European hubs directly to major holiday resorts across Europe, North Africa, the Caribbean, and the Americas.

Europe and the Mediterranean:

• Spain: Palma de Mallorca (PMI), Ibiza (IBZ), Tenerife South (TFS), Gran Canaria (LPA), Lanzarote (ACE), Fuerteventura (FUE), Alicante (ALC), Málaga (AGP)
  
• Greece: Heraklion (HER), Rhodes (RHO), Corfu (CFU), Kos (KGS), Zakynthos (ZTH), Chania (CHQ)
  
• Turkey and Italy: Antalya (AYT), Dalaman (DLM), Naples (NAP), Dubrovnik (DBV)

North Africa and Atlantic Islands:

• Egypt and Morocco: Hurghada (HRG), Sharm El Sheikh (SSH), Agadir (AGA), Marrakesh (RAK)
  
• Cape Verde: Sal (SID), Boa Vista (BVC)

Tropical Destinations:

• Caribbean: Cancún (CUN), Montego Bay (MBJ), Punta Cana (PUJ), Curaçao (CUR)
• North America: Orlando/Melbourne (MLB)

TUI Airways Baggage Allowance

TUI baggage allowance depends on your ticket type and travel class. Check your booking confirmation for the exact allowance.

Booking Type	Hand Baggage	Checked Baggage
Flight Only	1 bag up to 10 kg	Available as an add-on
Package Holiday	1 bag up to 10 kg	Usually 20 kg included
Premium Class	1 bag up to 10 kg	Up to 28 kg

TUI Airlines Baggage Dimensions

Adhering to TUI’s specified measurements prevents excess weight fees before boarding.

Baggage Type	Maximum Size
Cabin Bag	55 × 40 × 20 cm
Personal Item	Must fit under the seat
Checked Bag	158 cm total dimensions

In-Flight Amenities & Guest Experience

TUI Airlines delivers a relaxed, leisure-focused journey equipped with modern conveniences to enhance every trip.

• Chef-Curated Onboard Dining
• TUI Digital Seatback and App Streaming
• Fleet-Wide High-Speed Connectivity
• At-Seat Charging and Device Ports
• Premium Club Long-Haul Comfort Kits

TUI Airlines Assisted Travel and Passenger Care

The airline provides aid and travel solutions to ensure every guest enjoys a comfortable journey.

• Mobility and Wheelchair Help
• Fitness to Fly & Medical Clearance
• Solo Minor Accompaniment
• Pet Transportation
• Parents and Young Travelers Support
• Pushchair & Child Seat Coordination

TUI Smiles Rewards Club for TUI Airlines

TUI Smiles Rewards Club lets travelers earn rewards across TUI flights, holidays, hotels, cruises, and other travel services.

• Earn & Redeem Smiles
• Holiday Package Discounts
• Exclusive Member Offers
• Travel Upgrades
• Partner Rewards

Complete Holiday Rewards

The program connects rewards across TUI’s wider travel services, giving members benefits beyond flights and making it easier to save on future holidays.

• Priority Customer Service
• Extra Baggage Benefits
• Cabin Upgrade Offers
• Early Sale Access

Lounge Access for TUI Flyers

TUI lounge access depends on your cabin, flight, and lounge availability.

Access Option	Details
Premium Cabin	Lounge access on eligible flights
Paid Lounge Access	Available for an extra fee
Lounge Memberships	Accepted at selected lounges
Airport Entry	Walk-in access where available

Manage Your TUI Booking

TUI’s online booking tools let you update your trip and access important travel details.

• Change Travel Dates
• Update Passenger Details
• Select Preferred Seats
• Add Extra Baggage
• Order Inflight Meals
• Request Travel Assistance
• Access Booking Documents

TUI Airways Cancellation and Refund Policy

Refund and cancellation options depend on your fare type and booking conditions.

Situation	Refund Details
Flexible Fares	Refund or changes may be available
Standard Fares	Usually non-refundable
Cancellation by TUI	Full refund or rebooking may be offered
Major Flight Delays	Refund or alternative flight may be available
Medical or Bereavement	Considered on a case-by-case basis
Seats, Bags & Meals	Usually non-refundable

TUI Airlines Baggage Issues

If your baggage is delayed, lost, or damaged, report it as soon as possible and keep your baggage tag and travel documents.

Baggage Issue	What to Do
Delayed Baggage	Report it at the airport
Lost Baggage	Submit a baggage claim
Damaged Baggage	Report damage with photos
Missing Items	Contact TUI support
Track Baggage	Use your claim reference
Expense Claims	Keep and submit receipts

What’s New with TUI Airlines?

TUI is expanding its network, adding new routes, and updating its aircraft to improve travel options.

• Cardiff Base Investment: Adding a fourth aircraft for extra seats and new routes to Hurghada and Faro.
  
• Egypt Route Addition: Introducing direct Red Sea nonstops out of regional UK hubs.
  
• Frequency Boosts: Increasing weekly departures to sun hotspots like Antalya, Tenerife, and Palma de Mallorca.
  
• Next-Gen Fleet Arrival: Integrating new Boeing 737 MAX 8 jets.
  
• Digital Self-Service Upgrades: Real-time flight updates and boarding.

Frequently Asked Questions (FAQs)